In a recent article penned by Michelle Hayes Uhlfelder, CEO & Founder of Cherrytop, she shares a candid account of her recent experiences with Zoom's customer service. Highlighting the challenges faced by small businesses, Uhlfelder critiques the apparent inflexibility of the SaaS giant in accommodating seemingly trivial requests. Through her firsthand account, she underscores the importance of placing the customer at the center of business operations and the potential repercussions for companies that overlook this essential tenet.