In the recent Bloomreach Edge Summit Conference, industry thought leader Allie K. Miller discussed the future of generative AI in e-commerce, among other key topics. Our own Michelle, a PR and Marketing specialist focusing on AI, dissects the five most groundbreaking insights from Miller's talk. The article delves into how generative AI is revolutionizing customer experience, tips on how to transition your organization into an "AI-first" mindset, and the unparalleled role AI plays in understanding customer journeys. This is a must-read for anyone keen on staying ahead in the rapidly evolving landscape of AI in e-commerce.

As AI technology continues to advance, ethical questions loom large, especially concerning labor practices. A significant number of workers, primarily from the Philippines, find themselves in 'digital sweatshops,' earning less than minimum wage to annotate data and train AI models. U.S. tech giants like Scale AI, who are often clients, appear disconnected from the struggles of this overseas workforce. The article highlights the urgent need for regulation and ethical considerations, pushing for a more equitable AI ecosystem.